CUSTOMER CARE

Exchange Policy

Last updated: July 2026

Received the wrong item, or something arrived damaged? This policy explains when and how you can exchange your Scardi skincare products.

01 Overview

At Scardi, we want you to be happy with every order. Because skincare is a hygiene-sensitive category, exchanges are offered under specific conditions — mainly when a product arrives damaged, defective, or incorrect. This policy explains how the process works.

02 When Exchanges Apply

We offer exchanges in the following cases:

You received a damaged or defective product.
You received the wrong item or incorrect variant.
The product was faulty on arrival (e.g. leaking, broken seal).

In these cases, we'll replace the item with the same product at no additional cost.

03 When They Don't

For hygiene and safety reasons, we cannot offer exchanges simply due to a change of mind, a preference for a different product, or because a product has been opened or used (unless it was defective). Items bought on final sale, clearance, or as promotional combos are also not eligible for exchange.

04 Exchange Window

Exchange requests for damaged, defective, or incorrect items must be raised within 48 hours of delivery. Requests made after this window may not be accepted, so please inspect your order as soon as it arrives.

05 Product Condition

To qualify for an exchange, the item should be returned in its original packaging with all seals, labels, and accessories intact, along with proof of purchase. We inspect all returned items before approving an exchange.

06 How to Request an Exchange

To request an exchange, email us at support@scardi.in or message us on WhatsApp within the exchange window. Please include your order number, the reason for the exchange, and clear photos of the product and packaging. Our team will guide you through pickup or return instructions — please do not ship items back before contacting us.

07 Exchange Shipping

If the exchange is due to our error — a damaged, defective, or wrong item — we cover the return and re-delivery shipping costs. Where a pickup service is unavailable in your area, we'll advise you on the best way to return the product.

08 Out-of-Stock Items

If the product you wish to exchange is temporarily out of stock, we'll offer you the choice of waiting for a restock, receiving store credit, or a full refund to your original payment method.

09 Processing Timeline

Once we receive and inspect the returned item, approved exchanges are typically dispatched within 3–5 business days. You'll receive a fresh tracking number once your replacement ships.